Entry Clearance Officer UKVI Chennai - India - Foreign and Commonwealth Office - Closing Date : 23 Mar 2017

Entry Clearance Officer UKVI 
Chennai - India - 
Foreign and Commonwealth Office - 
Closing Date : 23 Mar 2017

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Length of Contract: 2 years

Main purpose of job

As an Entry Clearance Officer (ECO), you will play an important role in ensuring that the immigration regulations are correctly and fairly applied to all applications for a UK visa so that only those who qualify are able to enter the UK.ECO’s are expected to analyse information to make decisions which can sometimes be complex to ensure that a modern, efficient and courteous service is delivered within agreed standards.

Roles and responsibilities / what will the jobholder be expected to achieve:

Chennai Visa Section is one of the busiest and most high profile visa departments in the world. Our team is committed to providing a first class service, and we are driven to achieve high standards and make fair decisions on visa applications quickly. Our focus is on balancing the need for a high level of customer service with the requirement to maintain the integrity of the UK border. We are at the forefront of innovation, reacting positively to change and ready to try new ways of working.

We work in a fast-paced and challenging environment as part of a large and diverse team of people committed to achieving clear service delivery goals.

Entry clearance work can be highly pressurised and challenging. It is essential that officers are able to make sound decisions with minimal supervision which can be justified both orally and in writing whilst keeping within exceptionally strict deadlines. Successful applicants should be able to settle quickly into a demanding work environment.

Entry clearance work is front line and frequently in the eye of the media and Ministers. For many visa applicants it will be their first real impression of the UK. It is therefore essential that everyone who contacts the visa section be treated fairly, efficiently and courteously. They may not be happy with the decision but they should have no complaint as to how this decision was reached or in the manner in which they were treated in their dealings with the visa section. Of course there will always be times when an applicant becomes disgruntled or abusive but under no circumstances is it acceptable to respond in kind, no matter how much pressure or stress they may be under.